Returns & Refunds

• Once you have received your item, you have up to 14 calendar days to return it. Unfortunately we will not be able to offer a refund or exchange after this period has expired.
• To return a purchase, the box must remain unopened. We are unable to accept returns for opened boxes.
• In the unlikely event that your order is not as expected, then we will be able to accept boxes that have been opened. We hate letting down our loyal customers so if any of your purchases do not arrive as expected then please email us and we will work to sort this issue as soon as possible.
• Only items that have been directly purchased from www.vybey.co.uk can be returned.
• Please note that we do not offer refunds or returns for change of mind or due to not liking the taste or texture of our products.
• There are certain situations in which partial refunds may be granted. Partial refunds are at our discretion.
  
  

Once your return is received and inspected, we will send you an email to notify you that your return has been received.  At this stage, we will also notify you if your return has been accepted or rejected.

If your return is accepted and you asked for a refund, a credit will automatically be applied to your credit card or original method of payment, within 14 days of us receiving your return. If you asked for an exchange, we will dispatch your order within 7 days of receiving your return.

Please ensure that your postal address is no longer visible on the package.

Please note, that unless your purchase is damaged or not as expected then you are responsible for paying any shipping costs incurred with returning your purchase.  Shipping costs are non-refundable. Depending on your location, the time taken for your return to reach us may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Return Delivery Address:

vybey UK

C/o Teamwork Handling Ltd

Allerthorpe Business Park

Pocklington

YO42 1NS